"Will agents change things without telling us?"

"No. Every action traces to a rule and a maintenance window, and is logged. Consequential or out-of-corridor actions escalate to a human."

"Can this run white-label for our MSP?"

"Yes. Managed IT Operations is available white-label as an operations backbone for partners."

"What about our existing RMM/tooling?"

"We orchestrate over the tools that work. The agents add execution and audit; they don't force a rip-and-replace."

"How is patch risk handled?"

"Canary ring first, telemetry compared before/after, rolling production by risk profile, selective rollback on incompatibility — all recorded."

Managed IT Operations — Solutions

What this is about

IT operations is mostly the same work, done thousands of times, at the wrong hour. Patch this, fix that, restart, re-image, close the ticket. We hand that to an agent fleet that works to your rules, logs every action, and escalates only what's genuinely unusual. Your people stop being firefighters and start being the architects and approvers the agents report to.

How we run it

Endpoint Agents run signed on Linux, Windows and macOS with a kill-switch. Business Agents handle ticket playbooks and standard changes through M365, ServiceNow and your tools. The Message Bus coordinates; Observability records. Patch cycles run canary-first with telemetry validation and selective rollback. Maintenance windows, change rules and rollback criteria are explicit and in code.

When it fits

Organisations whose IT team is too small for the surface they cover. Companies tired of patch backlogs and re-image queues. MSPs who want a white-label operations backbone without building one.

What we don't do

We don't run blind automation — every action traces to a rule and a maintenance window. We don't touch what isn't ours to touch. We don't lock you in: the operation is cloneable and the runbooks are yours.

Concrete Deliverables

What you can hand off

Agent-run patch management

Canary-first rollout, telemetry validation, selective rollback, full audit trail.
Standard changes and ticket playbooks

Routine changes executed to rule through your ticketing and M365.
Endpoint operations

Signed OS-native agents, kill-switch, drift remediation across Linux/Windows/macOS.
Maintenance windows as code

Windows, change rules and rollback criteria explicit, diffable, auditable.
Exception escalation

Only anomalies outside the expected corridor reach a human. Everything else is logged and closed.

Engagement facts

Date: 2026-05-27 · Source: dynexo Operations
Coverage	24/7 · AI-first, humans for exceptions and audit
Scaling basis	Users + servers under management
Endpoints	Linux, Windows, macOS · signed agents · kill-switch
Patch model	Canary → telemetry validation → rolling production → selective rollback
Deployment	EU cloud, on-premise or air-gapped
Clone handover	Runbooks and maintenance rules as code

Asked often

Asked before the briefing

Will agents change things without telling us?

No. Every action traces to a rule and a maintenance window, and is logged. Consequential or out-of-corridor actions escalate to a human.
Can this run white-label for our MSP?

Yes. Managed IT Operations is available white-label as an operations backbone for partners.
What about our existing RMM/tooling?

We orchestrate over the tools that work. The agents add execution and audit; they don't force a rip-and-replace.
How is patch risk handled?

Canary ring first, telemetry compared before/after, rolling production by risk profile, selective rollback on incompatibility — all recorded.

Servers, endpoints, identity — run by an agent fleet.