Have an incident? Here's how to reach us.
Nova Run customers use their own emergency number from the contract, around the clock. Everyone else can reach us through the channels below.
- Phone
- 0531 20978900
Monday to Friday, 9am to 4pm CET, except public holidays. Outside those hours: voicemail, and every message is logged as a ticket.
What happens next
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Assessment
We ask what happened, since when, and which systems are affected.
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Proposal
We tell you whether and how we can help, and what the engagement costs, before it starts.
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Response
After your approval: contain, restore, document.
Good to know
By phone you reach us Monday to Friday, 9am to 4pm CET, except public holidays; during those hours we get back to an urgent case usually within 15 minutes. Email and the form take longer: you confirm your address through a link first, and only then does the report reach us. Expect a few hours there. If it is genuinely urgent, call. Response times are only ever binding when they are in a contract.
Reporting an emergency is billable. When you report an incident (by phone, by email, through the form or as a voicemail message), you are commissioning the initial assessment. We charge a minimum of 400 euros net per incident for it. What an engagement costs beyond that, we tell you before we start. Nova Run customers use the emergency number from their contract; for them, what is agreed there applies.
Have this ready for the call: your company's name, a point of contact, what happened and since when, and which systems are affected.
Don't want to search for a number next time? With Nova Run you have your own emergency number, around the clock.